Key responsibilities: • Provide after sales service support for key customers through telephone and email • Manage technical problems that are recorded and tracked within the internal system and liaise with R&D team for improvement and development • Continuously develop knowledge of all relevant products and services • Conduct field services in commissioning, maintenance work, fault diagnosis and repairs • Communicate with the management, sales team and customers to support the business development and complete jobs in a timely manner Skills and experiences required: • Permanent resident in Australia • Electrical Engineering, Renewable Engineering and or similar background • At least 3 years of technical support Ｏn solar related experience or similar • Excellent communications skills (Written and Verbal) in English and Mandarin • Excellent and professional telephone customer service skills • Attention to detail and able to understand the big picture • Ability to multi-task with excellent follow up skills and attention to detail • Strong problem-solving and analytical skills • Strong organisation and time management skills handling multiple tasks at Ｏnce